FAQ

You have questions.
We have answers.

Is it a hand wash?

It is NOT a hand wash. We have a state-of-the-art, Automatic Wash Tunnel along with a hand prep. Members who have purchased a +Interior Reboot package receive the Finish Lane experience.

Do you offer discounts for multiple cars?

Yes! Visit your nearest Harper Auto Wash to ask about our current multi-car offers!

What are the vehicle dimension limits?

The height limit for vehicles is 7 feet 6 inches. Tires cannot exceed 305. Cars cannot be lower than 4 inches.

Can I use this membership on more than one vehicle?

Unfortunately, no. Each membership is tied to a single vehicle either with a unique RFID sticker or by a license plate number.

Do you have free vacuums?

Yes! Our outside, self-serve vacuums are available for all customers.

Do you have single wash options?

Yes! We have single-wash options at all locations.

Can a convertible or soft-topped Jeep go through your car wash?

Yes! We welcome vehicles of all shapes, sizes, and…roofs! Just please make sure that the top is in place and waterproof.

Are there cars you do not recommend going through the wash?

While we would love to say that we can wash ANY vehicle, the reality is that it might not be best for either party. There are certain vehicles that we cannot accept due to after-market parts, bike racks, hitches, rust, age, and so on. If you are ever questioning your vehicle, please speak to a team member onsite, before entering the wash. They are always more than happy to help!

Why does a team member pre-scrub vehicles? Check my truck bed?  

We check truck beds because we know days are busy, and sometimes it’s easy to forget what was placed in your truck bed (i.e., tools, garbage, firewood, etc.) This is to make sure there is nothing that could potentially damage our car wash and, most importantly, other vehicles.

We believe that our customers expect a higher level of personalized service so we want to ensure your car is cleaned to the best possible condition. It is our responsibility to make sure each car arrives at the end of our tunnel clean, shiny, and dry. That said, we ask that you also do your part and make sure that you follow the guidelines we have in place to ensure a clean, shiny, and dry wash every time.

What is the fingernail rule?

If a fingernail is required to scrape off the material, our brushes won’t do the same on the first try. Luckily, with any of our Harper Auto Wash Membership options you get unlimited washes. The bug guts won’t have a chance to get baked on! The more often you visit, the better off your car will be.

Do you clean the interior of my car?

If you add the Interior Reboot service to your wash, you can get your interior cleaned each time you visit!

Is there insurance if my vehicle gets damaged?

We want to be transparent. While we are confident in our abilities to give your car a great experience, sometimes accidents happen, and when they do, our team is readily equipped to respond. So please let us know if there are any issues. That said, we ask that you also do your part and make sure that you follow the guidelines we have in place to ensure a clean, shiny, and dry wash every time. There is signage at our site before you enter the wash that explains in detail our requirements and what we are not responsible for. Things such as after-market parts, custom wheels, light bars, roof racks, bike racks, cargo racks, bug guards, window guards, license plates and antennas. Again, if there are any issues please let one of our team members know.

If I have questions about the car wash, who should I reach out to?

We always recommend speaking to our team members on site. They are at your service! However, if you ever need to get ahold of us off site, shoot us an email at parksidewash@harperdealerships.com or alcoawash@harperdealerships.com

How do I cancel my membership?

The best way to cancel your memberships is online under the My Account tab.

https://harperautowash.app.rinsed.co/portal

I have a new vehicle. How do I transfer my pass to another vehicle?

Please visit a Harper Auto Wash location to transfer a new pass to a different vehicle.

Can I change my plan type online?

Yes. You can change your plan online under My Account.

https://harperautowash.app.rinsed.co/portal

How long does it take for my plan to be canceled?

Your plan will continue to be active until your next billing date. You will not receive a refund but you may continue to wash your car during this time.

Will I receive a refund after canceling my plan?

No, you will not receive a refund. Your plan remains active and you may continue to use our services until your next billing date.

How do I update my credit card information?

You can update your credit card information online under My Account.

https://harperautowash.app.rinsed.co/portal

Can I use my membership at any location?

Yes! Your UNLIMITED membership is valid at all Harper Auto Wash locations.

What are your hours?

Please visit here for latest hours of operation!

Do I need an appointment?

No. Not at all!

Are you open to the public?

Yes. Yes. Yes. We welcome anyone to come use our services!